We are seeking a Manager Subrogation Collections, responsible for direct administration and control of the subrogation collection team. Our professional services environment requires an articulate professional with a strong background in collections. Candidate has record of exceptional attention to detail, and follow-up focused on managing cycle time. Strong research skills and prior experience with insurance claims recovery is necessary. Must be able to work cooperatively with multiple departments and clients.
Skill/Requirements:
- Disciplined and committed to results
- Strong management, negotiating and decision making skills. Ability to resolve conflicts. Demonstrated leadership skills and the ability to lead, direct and motivate staff with integrity.
- Excellent communication skills (written and verbal) and sensitive to client relationships. Ability to interface with all levels of management, sales personnel and our customers. Can build strong departmental relationships. Interface with management, sales, administration, and accounting in resolving client issues
- Ability to acquire and comprehend knowledge of Company’s systems in a short period of time. Proficient in Excel, Access, and Word.
- Effectively motivate, coach and provide leadership and resources for a team of approximately 10-15 Insurance Claims Collections Representatives. Participate in interviewing and selecting representatives. Communicate collection strategies, policies, and procedures in accordance with federal and state regulations. . Establish performance guidelines for each individual subrogation agent as well as departmental initiatives to improve the overall performance. Write individual performance evaluations. Coordinate daily work assignments. Provide one-on-one assistance and on-going training for collection staff. Monitor staff workloads to ensure assignments are completed in a timely manner, make adjustments within the unit as necessary to ensure appropriate distribution of work assignments.
- Become involved in negotiations for payment plans, settlements or other arrangements by contacting claimants directly to secure payments and resolve balance discrepancies in a professional manner. Provide solutions to difficult customer situations and aid in problem resolution when necessary. Identify and report problem accounts.
- Monitor service quality delivery such as cycle time outstanding, percentage of claims in the various aging categories (i.e. 30, 60, 90, etc.), claim turnover, etc., production levels and processes and deliver effective, meaningful feedback to employees. Ensure department is maintaining adequate contact and interaction with claimants. Manage various performance and productivity objectives through scheduling, payroll, compliance, and adherence to department and company guidelines. Continually monitor the key claims recovery indicators. Maintain a thorough understanding of the facts and circumstances underlying the trends within the indicators and become involved at the earliest sign of negative trends.
- Project weekly and monthly collection targets Oversee the preparation and analysis of collection reports, budget forecasts, weekly/monthly reporting and other financial analysis/information as requested by executive management.
- Develop recommendations for the improvement of existing policies and procedures and follow through on the implementation of effective credit and collection policies and procedures. Where needed, establish new controls and oversight mechanisms over the claims recovery process. Develop and implement best practices. Require that the entire credit and collections team continually searches for and recommends ways to improve processes. Developing efficiencies with systems and training so that the number of staff required to handle the increasing volume of customers does not increase linearly as the customer base grows
